Indoor camera has fixed green light and no video
The camera has been working for over 2 years without any problems. Today when I tried to check the camera, it doesn't show any video and the app says it's not connected. The camera has a solid green light. I've disconnected it, turned it over, connected it via ethernet, connected it to my computer with the windows app and nothing, just a solid green light and no video. I see on the forum that I'm not the only one and we've all had the problem recently, so I assume it's an update or firmware problem. Help!
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Well, I opened a support ticket for the green light and unresponsive camera issue. They made me connect the camera directly to my Windows computer and to the router via Ethernet and nothing, the camera turns on with a steady green light, the Windows app does not detect the camera and an internal error message appears. Unfortunately, I am out of warranty, I bought the camera in 2019 and it had worked perfectly until the latest firmware update 5.22. The support technician tells me that the camera is defective and cannot be repaired and offered me a 10% discount coupon to buy another one XD.
To summarize, I tried everything that has been mentioned here without success, but I have one thing left that I have not done and I need the help of someone who has the camera working. I noticed that my camera creates a corrupt file on the SD memory with the name ">Ç" without an extension. Maybe if someone shares their SD memory files with me (deleting sensitive files like videos of course), and I copy them to my SD card I'll be able to boot the camera. If someone is interested, it could be the solution for me and several others who have the same problem on the forum.
Greetings.
This problem occurs after firmware updating (5.22 I think it was). Many owner of the Indoor camera is affected and Netatmo want me to repair it for €44. Just look in this forum. The firmware was automatically uploaded to my camera and after that it stopped to work. This should be a problem to solve without costs since it is the firmware updating that destroyed the camera. We should all demand Netatmo to take responsibility for their firmware mistake! Anders Hallin in Sweden
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