Smart Outdoor Camera v3.22.0 En avant
Dear customers,
We have started the roll-out of the release v3.22.0 for your Smart Outdoor Cameras.
The changelog of this release:
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Fix HomeKit Secure Video not properly recording after iOS/HomePod 18 release
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Fix product reported as disconnected instead of indicating a faulty SDCard
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Improve product installation
Kind regards,
Christophe
Commentaires
11 commentaires
Hello,
I've been having massive problems since updating the camera. The camera switches itself off and on again several times an hour. This happens both in the Security app and in the Apple Home app.
I have already disconnected the camera from the power supply several times and reconnected it after a few seconds. I have also reset the IP settings for the camera in the router. Unfortunately without success.
Before the update, I couldn't watch the recordings in Apple Home Video Secure. This works again.
I still have a camera on version v3.20.0. I used to have these problems there too, but the problem went away on its own after a few days and everything has worked since then.
How can this error be rectified?
Best regards
Latest firmware is not good, i use mainly apple home app, i only use security app to see recorded footages..
Now with the latest firmware update security app activates notifications and cannot be turned off, the only way to turn the notifications off is to delete the security app itself, turning off the notification thingy on the iphone settings dont help.. my iphone is now a doorbell chime
Unfortunately I also have problems with the outdoor camera since v3.22!
Cannot install a new camera with v3.22 ...is not found!
I then switched off the power & my existing camera with v3.22 was also no longer found after switching on the main power!
Please Help, soon!
Thanks
Can’t reconnect my camera to my WiFi after changing internet provider. Lost q r code
Hi,
I try to help my son. He has 2 outdoor camera, a doorbell and 2 indoor camera, which are disconnecting and connecting frequently. This problem started 1 - 2 months ago.
Hello, after the current update, my camera w/s no longer delivers a picture/video and the light can no longer be switched on. I set the camera to factory settings and reinstalled it. The error could not be fixed. All three other cameras are running fine.
Hey, I have problems since some weeks that i do not get any video at the night, the infrared light works, I have cleaned the lens, but the camera no longer records the newspaper discharger between 02:00 a.m. and 03:00 a.m.
The reliability of the camera has become even worse with the update than before. 50% of the events are simply not recorded, the livestream is very delayed and often not available at all (Netatmo server not available appears as an error message). The product is simply ridiculous in its current state and does not even come close to fulfilling its tasks. I have already opened a ticket but the problem could not be solved. This was definitely my last Netatmo product.
My camera has lost its IR and Floodlight functionality - which makes it useless at night.
This is devastating - and I can't find anywhere I can contact the support team ?
Hej,
Jag har haft ett stort problem med min utomhuskamera i nästan en månad! Jag har uppdaterat och installerat om den flera gånger, men lampan eller kameran startar inte. Kan du hjälpa mig?
Hi Christophe
2 out of my 3 Netatmo Presence cameras has stopped working after this update.
Are you working on a fix for the many reported issues? When will this be available as the cameras are currently useless.
Bharat
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