Camera is disconnecting and conneting
I bought a new camera in july 2024. I had a few years old camera but it broke down.
The camera started to periodically disconnect from the network and after 20-50 minutes reconnect to the network. I changed the network, I changed the position of the camera where there is for sure a good wifi signal, I changed the SD card, but nothing helped.See attached code of the camera.
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I have the same problem for couple of weeks.
And it's not the first time. I have Netatmo Welcome for four years, and this problem comes back regularly. Netatmo changes something in the firmware, it's ok for couple of months, and it's disconnecting again.
I would change this camera for something more stable, but unfortunetaly noone makes such a good looking indoor Homekit camera :\
Same here. Rebooted the camera on Friday, on Tuesday after, the camera disconnected out of nothing. The camera is 700 km away, so no security anymore. And this happens constantly... :-(
Firmware 5.24, Homekit secure router enabled.
Same with me. First only indoor camera, now one of my three outdoor cameras.
Very annoying!
I have the same problem. The camera keeps losing the connection. It's getting really annoying. I've always been happy with Netatmo but the new camera I've had for a year can only be thrown in the bin and no one at Netatmo responds to queries.
I hope you finally get some answers here!
Luckily, my indoor camera stops disconnecting and now it's fine again.
I hope it will be fine forever, but who knows.
Hi Alex,
Like you I have had the indoor camera periodically disconnect for no apparent reason but I believe I have found the cause … and the solution.
Cause: Whilst the supply cable is flexible the weakest part on the supply side is in fact the actual connection itself. If you look at the camera connector there is no means of fixing or restraint of the cable connector so any casual movement of the camera immediately puts a strain on the connector by the flexing of the supply cable. Over a period of time this has resulted in the camera connection being fragile/damaged.
Solution: making sure that I had a signal and a positive connection I then applied a glue externally between the supply cable connector and the body of the camera. I repeated this step until I was confident that the flexing of the cable would not impact on the camera interface.
Result: no more periodical disconnects.
Hope this helps.
Same issue here for years with two of them.
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