firmware upadate
I installed a new door lock - I got information about new firmware ready for installation - I installed the new firmware with the message everything is ok - I go further in the application and I have a white screen without the possibility of reaction. The installation failed because I still have information about the availability of new firmware to update. I use iPhone with the Home and security application.
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2 commentaires
I’m experiencing the same issue, the software upgrade is not possible…
Hello,
If the situation persists, I invite you delete your app -> reboot your phone -> and reinstall your mobile app. Be reassured, this will not remove the access to your Doorlock or any other Netatmo products.
We remain available via our help center if you still need our assistance: Visit https://helpcenter.netatmo.com/hc, select the product and article that best matches your issue, and click "Send a request" at the bottom of the article. Our Support team will then get in touch with you via email.
Have a nice day!
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