Bug: Multiple User accounts no detections

Permanently deleted user
There is a significant issue within your face recognition feature. After adding a 2nd account, that 2nd account has theoretically it’s own profile and it’s own picture for face recognition. The 2nd account is given, but your system is mixing user profiles and its users. Therefore 2nd account profile is not visible, everything is running within the first account who has setup the environment first. Therefore complete architecture of user management and identification is a complete failure. The product cannot be used and your advertising commitments are leaking completely. Actually, the product cannot be used seriously. I am totally disappointed. Therefore this is a significant bug.
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Commentaires

2 commentaires

Date Votes
  • Comment author
    Permanently deleted user

    I am requesting direct contact by Netatmo.

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  • Comment author
    Sasha

    Hi, 

    For personalized assistance, please submit a request through our Help Center. Visit https://helpcenter.netatmo.com/hc, select the product and article that best matches your issue, and click "Send a request" at the bottom of the article. Our Support team will then get in touch with you via email. 

    Have a nice day! 

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