Netatmo indoor air quality monitor is saying "could not get firmware info" during initial setup.

jelonii
Netatmo indoor air quality monitor is saying "could not get firmware info" during initial setup. I already reset and monitor is close to router.
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3 commentaires

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  • Comment author
    balazs.dombovari

    I have the same issue. Tried also all the possible home fixes. From resetting everything and using 2.4GHz on the router. Curiously waiting for a solution otherwise the product is unusable.

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  • Comment author
    jelonii

    Perhaps Netatmo needs to replace our monitors with ones that work.

    Does anyone even monitor this Help Center? 🤷🏾‍♂️

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  • Comment author
    balazs.dombovari

    It does work, it is just old product that they didn't care to properly update. When I opened it and saw that it has micro-USB I already had a bad impression. It is not allowed to sell in the EU since the end of 2024. Also that it has to use 2.4G explains a lot.
    Anyways I just managed to make it work. 
    You have to plug it to a computer if you can get a USB-A  to micro-USB cable. 
    Then download the NetatmoWizard program from https://home.netatmo.com/ and run it.
    You can find it under Settings->Setup Wizard->Aircare

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