email change FAIL

netatmo

I'm unable to change my email from my old email provider to the new one (gmail).

It doesn't work from old Netatmo app, neither from the new control app, neither from the website.

Also, I changed my password and now says "wrong password" when I try to change the email... And I am able to log to apps and website, so it's a KO from the Netatmo servers...

Finally, not a single email for support, only a form to delete my account... And I need to select a "TOPIC" for "nothing", as no real topic for ACCOUNT SUPPORT...

Uncroyable...

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Commentaires

1 commentaire

  • Comment author
    tkurina

    Same for me, the email change form in the app says wrong password (literally the same password I just used to log in). Here in this help portal I can change the address and trigger a verification email to the new address, but the link does nothing when clicked, just goes to a general page.

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