Spare Parts
Hi,
I've just installed the new smart lock and notice that some of the magnet on the front portion of the lock broke off. How do i proceed with a replacement front part?
Thanks in advance.
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Commenti
7 commenti
Hi Allan,
I have just created a support request for you. Could you please reply to my mail and provide me with the details requested?
Have a good day !
Hello Giada,
I have istalled the smart lock, but the inner knob is broken while closing the lock.
Is the part where are the batteries.
Now I can’t lock the door from inside of my apartment
How can we do? Do you have a spare parts?
Thank you in advance for your reply
Hello niccoromanelli,
Your request will be handled by email by our support team 😉
Hello, Giada thank you for your prompt reply
Ok I will wait an email from your support team.
I hope soon!
Best regards
Niccolò
Hello Giada,
I have istalled the smart lock, but the inner knob is broken while closing the lock.
Is the part where are the batteries.
Now I can’t lock the door from inside of my apartment
How can we do? Do you have a spare parts?
Thank you in advance for your reply
Radan Vitoul
Hello Radav,
I have just submitted a support request for you. Our support team will contact you by email to help you.
Have a great day 🙂
Same issue; the inner knob is broken while closing the lock..
Now I can’t lock the door from inside of my apartment
How can we do? Do you have a spare parts?
Thank you in advance for your reply
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