Smart Outdoor Camera v3.22.0 In evidenza
Dear customers,
We have started the roll-out of the release v3.22.0 for your Smart Outdoor Cameras.
The changelog of this release:
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Fix HomeKit Secure Video not properly recording after iOS/HomePod 18 release
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Fix product reported as disconnected instead of indicating a faulty SDCard
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Improve product installation
Kind regards,
Christophe
Commenti
36 commenti
I am getting exactly the same error.
How can Netatmo pretend we are all experiencing hardware failures.
They offered me a shitty discount to but a replacement.
Netatmo, please don’t do this to your many loyal customers.
I have an outdoor camera, which worked perfectly until I had a Livebox fibre router installed, now the camera won't connect to it. I have unplugged and replugged the camera, the router is working and done all the obvious things but I am not very technology informed. How can I get the camera working, or do I scrap it?
Please check the camera is connecting to 2.4 GHz bandwidth and not the 5 GHz
File a support ticket w N if you’ve tried the recommended actions of resetting camera and connecting to new WiFi .
Try sending a direct message to N on “X” - they might be able to send you the links to self help or email you with a solution .
It will connect to a new router just make sure your mobile and router is logged onto 2.4Ghz band - plus it takes a while …. Make sure your router or link device is within reach of the device
Salve mi è stato reindirizzato un termostato come posso fare
Good Evening.
From Mr.C Butler
order number: GB-72972040
Netatmo Presence g624ea8
serial number: 70:we:50:62:4e:a8
As you will be aware I had a Netamo Presence outdoor camera with siren, which stopped working within 3 years.
I ordered a replacement Netatmo Presence camera, without siren, it was a reconditioned camera.
Anyway I installed it, I then had stream and live as my previous camera, however I have been on holiday, and whilst away noticed there is no sound to it, even though it is turned on correctly in settings.
Having returned home, I checked all settings thoroughly, they are all as should be, but when I look back at recordings during and since fitting it, I only have a noise, no sound. Therefore it must have been faulty when I received it, the noise is like a wind sound, which I thought was normal outside noise, that said I didn’t have anything/anyone talking etc.
Can you please sort this problem as soon as possible.
Thank you
Mr C Butler
buongiorno sono un installatore vorrei essere contattato dall assistenza netatmo per informazioni sui prodotti di videoprotezione per formulare un offerta ai miei clienti
grazie resto in attesa di un vostro celere riscontro
gradirei parlare anche con il vostro commerciale
la mia mail a.v.tecnoimpianti.sas@gmail.com
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