Lock doesn‘t open

eva
We just installed the Smart Door Lock. But when we want to open the door with the app, you hear a short moving sound of the lock like it is turning inside, but after that the door is not open. That app says it is opened. We calibrated the lock several times, but that doesn‘t solve the problem. With the keys we can open the door. Does anybody have an idea what could be the problem? Or is the lock just broke?
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  • Comment author
    ch_voigt99

    Same problem here. Works manuell well but no reaction except the very short sound when using the app.

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  • Comment author
    Giada Community manager

    Hello,

    I recommend submitting a request, our support team will be glad to help 🙂

    Have a nice day!

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