thumbnails haven't been visible on the timeline

pabloniss

For a long time now, thumbnails haven't been visible on the timeline, or they take a very long time to load.. Do you have the same problem?

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  • Comment author
    Sasha

    Hello,

    Thanks for reaching out.

    First, could you please delete your Netatmo app > reboot your phone > reinstall the latest version on the Netatmo app? No worries, this will not delete your data. 

    If the situation persists, for personalized assistance, please submit a request through our Help Center. Visit https://helpcenter.netatmo.com/hc, select the product and article that best matches your issue, and click "Send a request" at the bottom of the article. Our Support team will then get in touch with you via email. 

    Please add as many details as possible (screenshots, app and OS version, phone model etc).

    Have a nice day! 

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