Warranty - outdoor camera

gbilandzija
Hello, FloodLight and infrared are not working. Warranty Case # 3334628 opened, but since 24. July there are no actions from netatmo customer service! Many of emails and chats sent to netatmo … but without any answer. How to reach the? Over Legrand if they are not responding? Allready second outdoor camera with same error (this one after less than one year). BR
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  • Comment author
    03.docks_mime

    hi there, I had the same issue - it kicked on early July when it seems an upgrade happened.  Struggling to get any support.

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  • Comment author
    Giada Community manager

    Hi gb,

    Once you physically receive the new order, please get back in touch with Sasha by email.

    03.docks_mime: I confirm that your request has been received via our Help Center. Our team will get back to you by email very soon. To streamline our communication and ensure a quicker response, we kindly ask that you avoid opening multiple tickets for the same issue. We appreciate your patience and understanding.

    Have a nice day.

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  • Comment author
    gbilandzija

    Hi Giada,
    Already done yesterday evening

    BR

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  • Comment author
    03.docks_mime

    thanks - there was radio silence for nearly 2 weeks.  Based on the comments in the community, it seemed the support was non-existent.  Looking forward to your support.

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