Faulty Refurbished Outdoor Camera – No Response from Support (Order #C3000033796)

Hello Netatmo Community,

I am posting here because my support tickets and follow-ups have gone unanswered for weeks.

On 9 July 2025, I purchased a refurbished Netatmo Outdoor Smart Camera directly from Netatmo (Order #C3000033796). It was professionally installed at a cost of €160.

From the very first day, it has been faulty:

• Powers off within hours of use.

• Displays a “faulty SD card” error in the Netatmo app.

• I have tried three different SD cards, including one that works perfectly in my other Netatmo Outdoor Camera.

• I have followed all troubleshooting steps (formatting, resets, power cycles) — the problem always comes back.

This camera is clearly defective out of the box.
I have repeatedly asked Netatmo Support for a replacement of the same model at the price I paid (not a refund — refurbished units are now out of stock and more expensive).

So far, I have received no meaningful reply from support despite multiple tickets and public reviews.

Has anyone else experienced this same “faulty SD card” problem on a refurbished camera?
And is there any way to escalate this so it reaches someone at Netatmo who can actually authorise a replacement?

I have screenshots of the error and all proof of purchase if required.

Thank you,
Peter Gosnell