True temperature is not working

mr.colombo

I can now apply the True Temperarature offset through "Home + Control" app but nothing is changing (I have 4 smart valves, tried on 3 but none is working). 

Entering the web app on my.netatmo.com I cannot find the True Temperarature option. 

Dear Netatmo, could you please help me? 

1

Commenti

7 commenti

  • Comment author
    m.joas1

    True temperature is not working for 4 month now. Changes are only saved for one day. The next day True temperature is resetet. I not recommend these radiator values.

    3
  • Comment author
    santiago.marco.c

    Same problem for me. true temperature does provide just a temporary adjustment, few hours later the reading is wrong again.

    0
  • Comment author
    arvai.zsolt

    do-not-buy-this-shit

    1
  • Comment author
    mr.colombo

    I do confirm: it works just few Hours.

    Anybody from netatmo can give us a feedback?

    1
  • Comment author
    Goody

    Same problem here. I have been dealing with the “True Temperature” setting during some weeks and it only works for a while. After a few hours, the delta temp between the valve and the real temperature appears again

    2
  • Comment author
    mr.colombo

    After contacting Bticino support the problem is solved. Here is what I have done following their instructions:
    1. Remove the valve from Home + control app
    2. Remove the batteries from the valve for 30 min at least.
    3. Re-add the valve
    4. After few hours proceed setting the True temperature
    This worked for me. Prior I used to have a delta over 3°C among reference and valve temperatures. Now there are around 1°C (don’t expect 0, that’s here physics thermal inertia rules) during heating up, closed to zero when the room temperature is stabilized.

    0
  • Comment author
    arvai.zsolt

    Thanks ! In the previous days I didn’t have to use the true temperature , maybe they solved it somehow server side (?)

    0

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