Doorbell snapshot_url missing ?
Hi
since a couple of days the snapshot_url property is mising in the doorbell webhook for the HUMAN event. is this something permanent or it is just a "bug" ?
also the in the official netatmo security application (ios) there is no snaphost thumbnail for the doorbell HUMAN events, the video is ok though.
Commenti
2 commenti
Hello, thank you for reporting this.
The bug has been identified and we are working on it. A fix will be deployed as soon as possible, thank you for your patience!
Giada, what bug has been identified? Feferon listed two problems.
I honestly don't even understand the snapshot_url issue they mentioned, but I am having the thumbnail problem. It's been weeks now—very frustrating. Is that being addressed? It needs to be solved or I'm going to find another product.
On this point, the fact that the problem has been identified and a solution is in the works should be shared proactively with users, in the app.
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