GEORGzer Community moderator
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GEORGzer ha commentato,
Sounds like a packing error. Either contact your reseller and request a replacement or contact Netatmo directly requesting a spare part (bottom of the page). https://helpcenter.netatmo.com/hc/en-us...
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GEORGzer ha commentato,
👍
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GEORGzer ha commentato,
Thanks for clarifying. I‘ve moved this topic to the „Smart Thermostat“ section. Fulfilling my Community-Janitor duties 😋
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GEORGzer ha commentato,
That’s why I asked if both boiler and Relais were on the same breaker, to know if only the boiler restarted or the Relais as well. To rule out a boiler defect (otherwise than you already did with j...
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GEORGzer ha commentato,
I see. Would be interesting to see what would happen if you did to narrow things further down. However Relais hardware defect seems most likely. If you‘re still in the warranty period I would sugge...
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GEORGzer ha commentato,
Since your Relais is connected to the boilers power supply, it also restarts when you power cycle the boiler, right? Have you tried only power cycling the Relais to check if everything works again...
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GEORGzer ha commentato,
A replacement outdoor module can be purchased in the shop. https://www.netatmo.com/en-eu/additional-smart-outdoor-module?srsltid=AfmBOoobk-ZvICyUN_8Nvd0svhSfQGP-Nxi3g5d6ZvhAQa8H90NBDyEj
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GEORGzer ha commentato,
You‘re right, there seems to be an issue with the site. However I discovered that it works from the german support article and then the language can be switched back to english 🤷♂️ Try this link ...
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GEORGzer ha commentato,
Take a look here and submit a request for a spare part.https://helpcenter.netatmo.com/hc/en-us/articles/20988478720274-I-lost-or-broke-a-part-of-my-Thermostat-how-do-I-get-a-new-one
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GEORGzer ha commentato,
Check the battery compartment for humidity, maybe the batteries got shorted out. Hardware defect would be another possibility.
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