Cannot send videos to Dropbox
My Netatmo Presence works fine on my phone but I cannot see the clips in Dropbox. Settings tell me that the camera is not connected to a FTP server. Is there a way to correct this in settings?
Thank you, Terry
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Opmerkingen
12 opmerkingen
I'm getting the same problem!
According to a recent reply on another post they’ve ‘fixed a bug’ and it should work
It is still not working,
Both my Netatmo Presence outdoor floodlight cameras stopped sending to dropbox earlier this month and still don't send any clips.
Confirmed. Definitely still not working .
@sasha posted this earlier
https://helpcenter.netatmo.com/hc/en-us/community/posts/20552366898706-Netatmo-Presence-Outdoor-Camera-completely-unreliable?page=1#community_comment_27615590389650
Maybe everyone should open a ticket for the dropbox issue ?
I did when this first happened,
How frustrating!
It’s quite a recurrent issue looking at google ( …plus some references to an update on 7 June) .
AI has some suggestions including checking SD card etc etc ….but most likely it’s something only Netatmo can fix .
( I would not know how to use Dropbox even !)
Seems to be working again......
Still not working Tuesday 1st July 2025
Hello,
The fix was released on 25 June. If you still encounter any issue, please open a ticket via our Help center, so we can have a look.
Have a nice day!
Now working.
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