Cannot pair Netatmo Presence outdoor camera and require apple homekit qr code

kate.money
Hi, we moved into a property which has 4 x netatmo outdoor cameras. They left the qr code for setup/reset but no qr for the HomeKit. We have taken out the SD card and put back in. Used reset card then set up card and white light flashes but still can’t find, says retry. Please help.
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  • Comment author
    pattie7459

    Send a request in .
    They may have to unblock the cameras before you can pair them ... you may need to send a photo of the s/n number of each camera in order to do so
    ( remove the grille that you have to in order to access the sd card and you will see the s/n number there ) . They can take a few days to respond but I have found they always do .

    ( I was unable to link my two cameras to HomeKit after I deleted HomeKit to install number 2 , but to be honest I didn't try very hard as I myself saw no advantage in using it )

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  • Comment author
    kate.money

    Hi, thanks for your response. Where do I need to send the s/n numbers/request to please?

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  • Comment author
    pattie7459
    • Bewerkt

    Somewhere on here there is a troubleshooting section and when you cannot progress there is a link to request help . You can also reach it via the app when you try to select set up if I remember. 

    Go to the top of this website and helpcentre 

    How to contact us?

    Choose the Support article above that most closely addresses your question, and click ''Submit a Request'' at the end of the article.

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