florian.grotz
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Click here https://helpcenter.netatmo.com/hc/en-us/articles/360021431951-How-to-install-the-Smart-Indoor-Camera Scroll down to “was this helpful” and press “submit a request”
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see post https://helpcenter.netatmo.com/hc/en-us/community/posts/25048388165778/comments/25137932554002
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You need to create a support ticket at Netatmo
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Same Issue here - New WiFi router - Welcome camera won’t connect – Netatmo This is a new "anti theft" feature - contact the support - they need to "unlock" the camera.
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