gransbernardo

1. Community
2. [EN] Smart Door Lock & Keys
3. How to have a reply from the customer service?

Thank you. I've seen I will reply him as soon as I can :-)

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• 18. März 2025 14:25
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1. Community
2. [EN] Smart Door Lock & Keys
3. How to have a reply from the customer service?

I've never recived the message of 14th. could you send me it back once again ... Maybe I'm waiting for this mail. tnx

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• 17. März 2025 14:32
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How to have a reply from the customer service?

Hi Giada, is it possible to have any kind of the reply for the Ticket 3290326?It is since 04/Mar/2025 I'm waiting a reply from your colleague. Hope you can help tnx

• gransbernardo
• 17. März 2025 12:55
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• 5 Kommentare
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1. Community
2. [EN] Smart Door Lock & Keys
3. Matter protocol support

Thank you Giada for you reply. In a view of the development of the smarthomes Matter seems to be a protocol to follow. So I hope you will consider to integrate this device. I'm sure that all the us...

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• 6. März 2025 15:00
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Matter protocol support

Hello, is anybody aware if the smartlock will support matter protocol?

• gransbernardo
• 6. März 2025 14:04
• 2 Follower
• 3 Kommentare
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1. Community
2. [EN] Smart Door Lock & Keys
3. Guest account are not able to open

I know that this is a forum among users, since there is no support at all from Netatmo. The fact is that there is no support from your company at all anywere. This kind of "support" sucks. I will n...

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• 6. Januar 2025 21:58
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1. Community
2. [EN] Smart Door Lock & Keys
3. Guest account are not able to open

One month is passed, but no reply. Do you call it customer care?

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• 6. Januar 2025 09:13
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Guest account are not able to open

I hope this message will get an answer. I'm trying to give guest account to 2 different people. One with an android phone, the second with an apple. Non of them where able to open the door with the...

• gransbernardo
• 9. Dezember 2024 13:30
• 1 Follower
• 4 Kommentare
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1. Community
2. [EN] Smart Door Lock & Keys
3. Is the lock also possible for outside doors?

Unfortunately, despite the high price, support is very poor.I'll answer that I'm just a user.For the outside I don't think there are any problems, but personally I wouldn't trust leaving the ‘insid...

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• 4. Oktober 2024 05:53
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