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My Smart Door Lock appears as "Jammed" in my app. What should I do?


  1. Open your Home + Security app.
  2. Tap the "Jammed" notification on the Door Lock's activation button to refresh its status.
  3. Once your Smart Door Lock’s status has been refreshed, the "Jammed" notification should disappear from your main menu and the beeping should stop.
  4. If not, leave your Smart Key inserted in the door lock for 15 seconds without turning it.
  5. If your product continues to beep following this, please contact our support team.


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