1. Restart your router and your smartphone.
2. Restart the Camera (from the circuit breaker). The status LED should light up Green for a few seconds.
   1. If the status LED does not light up at all, contact us.
   2. If the green LED stays on permanently, try briefly pressing the button located under the camera.
3. Open the Home + Security app and, in the settings, choose "Install new products". Follow the instructions.
4. If you tried to install your camera on a 5 GHz access point and it failed, try with a 2.4 GHz access point. Once configured, the camera will receive an update within the next hour, after which you can switch back to your 5 GHz access point.
5. If you are trying to install the camera on a Wi-Fi repeater network:
   1. Make sure it does not have the same name (SSID) as your router.
   2. To test, try connecting the Camera directly to your router (by changing the network your smartphone is connected to).
6. If the problem persists, refer to our Advanced network troubleshooting guide.

Updated November 13, 2026 15:17