Low battery

kevin.moe.andresen
Hi, I bought 3 smart smoke detectors in december 2019. One of them reports low battery now, the other repoets 25% battery and the last one 100% battery. How do I proceed to get the smoke detector with low battery warning replaced? I assume this is a warrsnty issue? The store I bought them from said I have to conteact the manufactorer.
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Comments

3 comments

Date Votes
  • Comment author
    GEORGzer Community moderator

    Try submitting a request through the helpcenter to get in touch with support directly:
    https://helpcenter.netatmo.com/hc/en-us/articles/360025538732-Can-the-battery-be-changed-after-10-years

    0
  • Comment author
    kevin.moe.andresen

    Thanx, will do.

    0
  • Comment author
    hakan.plastorp

    Hello!
    My smoke alarm has low battery after 5 year sign 03 2019 end 03 2029 in the unit. That is in half time and i think that is only half of the time that is promised. What will i do?

    2

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