GEORGzer Community moderator
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Latest activity by GEORGzer
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GEORGzer commented,
Sounds like a packing error. Either contact your reseller and request a replacement or contact Netatmo directly requesting a spare part (bottom of the page). https://helpcenter.netatmo.com/hc/en-us...
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GEORGzer commented,
👍
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GEORGzer commented,
Thanks for clarifying. I‘ve moved this topic to the „Smart Thermostat“ section. Fulfilling my Community-Janitor duties 😋
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GEORGzer commented,
That’s why I asked if both boiler and Relais were on the same breaker, to know if only the boiler restarted or the Relais as well. To rule out a boiler defect (otherwise than you already did with j...
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GEORGzer commented,
I see. Would be interesting to see what would happen if you did to narrow things further down. However Relais hardware defect seems most likely. If you‘re still in the warranty period I would sugge...
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GEORGzer commented,
Since your Relais is connected to the boilers power supply, it also restarts when you power cycle the boiler, right? Have you tried only power cycling the Relais to check if everything works again...
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GEORGzer commented,
A replacement outdoor module can be purchased in the shop. https://www.netatmo.com/en-eu/additional-smart-outdoor-module?srsltid=AfmBOoobk-ZvICyUN_8Nvd0svhSfQGP-Nxi3g5d6ZvhAQa8H90NBDyEj
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GEORGzer commented,
You‘re right, there seems to be an issue with the site. However I discovered that it works from the german support article and then the language can be switched back to english 🤷♂️ Try this link ...
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GEORGzer commented,
Take a look here and submit a request for a spare part.https://helpcenter.netatmo.com/hc/en-us/articles/20988478720274-I-lost-or-broke-a-part-of-my-Thermostat-how-do-I-get-a-new-one
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GEORGzer commented,
Check the battery compartment for humidity, maybe the batteries got shorted out. Hardware defect would be another possibility.
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