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Comments
9 comments
Follow the instructions in the app to reset the wifi connection, maybe setting it up again helps.
That's. Done that and still not finding it. Strange thing is the thermostat is picking up my schedule.
That means it has access to the internet and the account details are correct.
So your problem solely lies with your phone, apparently.
Have you deleted the app and installed it fresh?
I have done that but I will try it again
I have the same problem. Did you found any solution?
I've changed the relay from old boiler to the new one but now I cannot connect it again to the app.
Hello,
I have the same problem since a couple of days now!
I am trying to reach out by raising tickets and emails and yet no-one has responded.
It is -3 degrees outside and I have no heating at my place since 2 days ago.
I think no one is taking it seriously and this is driving me crazy as I cannot stay or eat at my place.
Hope a person and not a robot will contact me!
Been a while now but I think I deleted the app. and downloaded it again.
I already did it twice and yet nothing ! And from the Netatmo team still haven’t heard anything !!!
So that you guys know, I still get the notifications about this topic.
I just have no idea why you guys are having these problems, sorry.
I‘m just a civilian, sitting in another country than Netatmo, who got „Community moderator“ status because he participated a ton in the old forum 😅
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