battery problem
the outdoor module for my smart home weather station is driven by 2 AAA batteries. according to specs the batteries will be ok about 2 years, but the last years this time has been shorter. i give the module new batteries two weeks ago and today they are totally drained. why ??
batteries are new and we have always used the same brand
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Hello,
To buy a product on our e-shop you have to choose the country you live in by clicking here:
Please note that the Outdoor module is not available for sale in Australia. Please refer to your reseller for any replacement.
For technical assistance, our support team is available via our Help Center.
Have a good day 🙂
I have the same with 1 indoor module drained after a week !
I have the same problem, batteries are drained in less than a week, I'm in Australia but can not even find where to buy a replacement. Module has always been kept dry so no corrosion, it appears to be a common failure, but of course it is out of warranty.
I've finally succeded to order a new outdoor module. Netatmo have e web-shop but it's not easy to find where to order just the outdoor module and when done it's some problems to do the payments. I tried several times with different cards (all of them valid) but was declined. Tried also to pay with Klarna but couldn't give my email or password. finally I payed by Swish and that worked ok.
So to Humax31 -- try contact-shop@netatmo.com. They might perhaps help you / regards Pelle
To humax31 Please let us know if you finally manage to order, receive and install an outdoor unit.
For others following this issue - I found in my old notes the following (For Australia)
Support
tech.services@legrand.com.au
Technical Service
P: 1300 369 777
E: tech.services@legrand.com.au
Building 4, Nexus Industry Park 43-47 Lyn Parade, Prestons NSW 2170
I hope this helps
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