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Comments
14 comments
My outdoor camera without siren works perfectly in the day but I cannot see anything at night - the sound is fine and the light works though
I am having the exact same thing with my two outdoor cameras… Amazing during the day, but at night I only get a black screen with sound.
I have exactly the same problem. two cameras next to each other, one has night mode that works and the other doesn't. I have no idea how to fix this.
Yeah, same problem here. Any solutions by now?
Same, no miore IR night vision in tthree out of four indoor camera . I tried it all ( reboot, Reset , etc) wirh no result , and no support from the customer service .
I have had the same problem for several months. Is there a solution? And how can I actually contact support?
Very sad to read all of these unresolved issues as one of my 6 Netatmo Presence camera started to show black, blank screen at night too.
I hope that a solution comes from Netatmo.
I have exactly the same problem with one camera. I tried everything…
Same issue at one of my four cameras…
What is the plan of netatmo here?
Same issue here, started some months ago. Sometimes the IR lights work, sometimes they stay off and there is no way to switch them on again.
Same issue here too. As of tonight one of the cameras no IR night vision anymore. Very irritating I must say! Don't know what is happening with Netatmo customer service. Once I was very happy with its products and services but lately it is very quiet with innovations and customer care. So frustrating when your home security is build with Netatmo
I'm also seeing this issue now. I've noticed that by adjusting the floodlight intensity this can get the IR to switch on but it switches off again a few seconds later. Can anyone reproduce this?
Exact same issue here - Presence 1 camera. Night vision isn’t functioning, just get a black screen with sound which seems to mean that motivation activation isn’t working either.
Help Netatmo!
And same thing - adjusting floodlight strength (doesn’t matter to what value) means night vision returns but only for a few seconds.
Clearly a software bug that should have been fixed ages ago.
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