Spare parts Answered
Hi.
I bought a complete weather set 2-3 years ago. Now when I was going to change the battery in the wind gauge for the first time, the screw came off and parts got stuck in the cover. I think it seems that the metal in the screw is of poor quality that cannot withstand the elements.
Is it possible to get the lower cover for the wind gauge and the screw for the support as a spare part?
Comments
13 comments
Hi,
An article in our Help Center specifically addresses spare parts requests:
I have lost or broken a part of my Weather Station module, how can I obtain a new one ?
At the end of the article, please complete the form by clicking "Submit a request". Our support team will get back to you by email shortly.
Regards.
Hi @goran,
Please check your email 😉 I will send you the spare parts you need!
Have a great day!
Hi.
Just searched for the buttom battery cover for the Anemometer and found this post. I have the same problem, when changing the batteries, the original mount screw just came off and now the pease is stuck in the cover. So both the original accessory mount, and the lower cover is broken. So i am looking for this sparepart as well :-)
See below Picture
Kindregards
Michael
And the same happened to my aneometer😳. Would appreciate to receive new parts please.
Regards
Pål
the white plastic insert that keeps junk out of rain gauge broke. how can i ordered that plastic part. can not find any help on company website.
Hi @drvoodoo,
I am sorry for the issue you have experienced. I have just created a ticket for you, so that we can help you solve this situation.
However, let me remind you that it is strictly prohibited to post any personal information, such as phone numbers and email addresses 😉 Every message which contains personal information will be modified or deleted by the moderators.
Please read this article about our Forum rules: Welcome to the Netatmo forum
Have a nice day
Hi. I have the same problem. Screw in the base of the anemometer is broken and cant get rid of.
Can I buy a spare part? I have not used the device for two years and about to throw it out.
br,
Magnus
I need a spare part for your video doorbell.
Hi @Giada
I am latching onto this thread instead of starting av new one. I seem to have run into the same issue as others with the Anemometer breaking off the original Netatmo mount and leaving a piece of the bolt inside the threads on the battery cover.
Your assistance in getting a hold of a new cover would be much appreciated!
br,
Johan
Hello @jdeth and @johan.haug
I have created a support ticket for each one of you. Please check your Inbox 🙂
As a reminder, for a spare part request, you can open a ticket via our Help center: https://helpcenter.netatmo.com/hc/.
Have a nice day!
Hello
Same problem for me.I need a replacement part for this plastic cover for netatmo anemometer.Thank you.
Hello,
I would like to request the same replacement part too. I also opened a support ticket last week. Thank you!
I need to purchase the small plastic spike/filter that is in the top of the rain guage
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