Thermostat display

terencewhitaker

I bought a new boiler and a netatmo wireless thermostat from homeserve approximently 3 years ago. The thermostat has a barcode on th box reading g11b17c and underneath NTH01-N-EC-Uk. The lcd screeen is beginning to fail with lots of black marks appearing on the screen. Can you supply this part please and could you give me a cost.

 

terry

1

Comments

35 comments

Date Votes
  • Comment author
    carl.wood

    My display packed in years ago. It was the obsolete and irreplaceable "A" version. It's hard to believe that Netatmo haven't recognized the issue and offered replacement thermostats. I'd even be happy to pay for a new one at a considerable discount but the thing still works for the time being. It's a first for me , for decades I've sourced replacement parts for scores of household items but sadly not Netatmo.

    1
  • Comment author
    szymon.klimczak

    What’s the solution for the issue? Opening a separate email thread with support?

    0
  • Comment author
    Giada Community manager

    Hi szymon.klimczak,

    To contact our support team and receive technical assistance, please visit: https://helpcenter.netatmo.com/hc/.
    Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Describe your issue in detail, and our team will respond via email.
     
    Have a great day.
    -1
  • Comment author
    szymon.klimczak

    Thank you, but there's nothing in help center about broken thermostat display - the lcd screen is failing with lots of black marks appearing on the screen.

    0
  • Comment author
    szymon.klimczak

    So basically what they will offer you if you made your purchase over 2 years ago is the €44 repair.

    0

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