Smart Door Lock completely unlocked (I used homekit)

rozkol.jiri

Hello, I'm very unpleasantly surprised. I use a smart door lock and when I unlocked the lock via homekit, the outside knob activated and stayed active permanently (15 min). I don't know what I'm doing wrong, but this has happened twice in the last 3 days. I either have to remove the batteries and reinsert or insert a physical key into the lock. 
I can't rely 100% on the lock this way and it makes the experience with the product worse. Can you please help me? Unfortunately the problem happens randomly and I am unable to replicate it purposefully.
Thank you for your advice.

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Comments

2 comments

Date Votes
  • Comment author
    Brieuc Community manager

    Hi,

    Is this behaviour specific to the activation through HomeKit? ie. does it also happen when the Lock is actived via the Home + Security app?

    Do you have HomeKit automations that could be responsible of this behaviour or disturb the normal functioning?

    I suggest that you submit a request through our Help Center to receive a customized answer and let us investigate with you.

    Thank you! 

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  • Comment author
    rozkol.jiri

    Hi,

    I opened a ticket.

    Thanx

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