Brieuc Community manager
Activity overview
Latest activity by Brieuc
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Brieuc created an article,
Which priority mode does the ORIGINAL Smart Radiator Valve use?
The ORIGINAL Smart Radiator Valve automatically operates in Comfort Priority mode.Unlike the previous generation, it is no longer possible to choose between ECO and Comfort priority.This means that...
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Brieuc created an article,
The temperature measured by my ORIGINAL product differs from my other thermometers. What should I do?
A small temperature difference between your products and other thermometers in the same room is normal.Why can the temperature differ?For the Radiator Valve ORIGINALThe valve measures temperature d...
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Brieuc created an article,
Why does my heating start earlier than the scheduled time?
This is normal behaviour. The ORIGINAL system uses a heating anticipation algorithm that calculates how long it takes for your room to reach the target temperature and starts heating in advance to ...
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- 18 votes
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Brieuc created an article,
My heating system cannot be turned ON and OFF too often, what can I do?
The ORIGINAL range uses an advanced heating control algorithm (PID) whenever possible. PID regulation works by turning the heating system ON and OFF periodically to maintain the best balance betwee...
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Brieuc created an article,
I've just installed my Radiator Valve ORIGINAL but the heating is not activating. What should I do?
After installation, the Radiator Valve ORIGINAL may not immediately open and heat the room. This is usually normal. There are a few things to check:Calibration may not be complete yetAfter installa...
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- -4 votes
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Brieuc created an article,
How does the Child Lock feature work?
The Child Lock feature is available on both the Thermostat ORIGINAL and the Valve ORIGINAL.It prevents temperature changes made directly on your product. When Child Lock is enabled, modifying the t...
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- 2 votes
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Brieuc created an article,
WebApp FAQ Energy
How do I compare multiple types of data in the graph?Go to Control > Graph Comparison.On the right-hand menu, select the data you want to compare from all the available options.Display up to 4 dif...
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Brieuc created an article,
Can I use my Radiator Valve ORIGINAL without a Thermo Hub?
No, it is not possible to use a Radiator Valve ORIGINAL without a Thermo Hub. The valve is designed to work with the Thermo Hub, which acts as the gateway (the brain of the system).Without the Ther...
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Brieuc created an article,
I'm moving into a home equipped with Thermostat ORIGINAL or Radiator Valve ORIGINAL products. How do I use them?
If your home already has products from the Energy ORIGINAL range installed that were not reset by the previous owner, you will need to reset the whole system properly. As the products are still as...
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- -2 votes
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Brieuc created an article,
My Radiator Valve ORIGINAL does not react when batteries are inserted. What should I do?
The Radiator Valve ORIGINAL uses 2 AA (LR6) 1.5 V batteries. When correctly inserted, the valve should boot within a few seconds, and the display will briefly light up, welcoming you with “Hi”.Plea...
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- -2 votes