Brieuc Community manager

Servers status

The Cloud service status for all Netatmo - Legrand - BTicino and partners products can be seen here:Cloud - health.netatmo.comEvery scheduled maintenance or incident will be described and updated h...

• Brieuc
• July 06, 2026 07:06
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Tutorial videos

ValvesModify the setpoint on the ValveNetatmo Smart Valves - Modify the setpoint on the Valve  Replace the batteriesNetatmo Smart Valves - Replace the batteries  How to find the Valve Serial Number...

• Brieuc
• July 02, 2026 13:01
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Tutorial videos

Thermostat Difference between wired and wireless mode Netatmo Smart Thermostat - Difference between wired and wireless mode  Understanding the Thermostat Display Netatmo Smart Thermostat - Understa...

• Brieuc
• Updated July 02, 2026 12:51
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• -1 votes

1. Community
2. [FR] Thermostat ORIGINAL
3. Thermostat injoignable sur l'application control

Merci pour ces précisions. Cependant, cela ne permet pas d'expliquer pourquoi votre produit reste injoignable. Je vous invite à ouvrir une demande d'assistance et à indiquer le numéro de ticket ici...

• View comment
• March 12, 2026 15:45
• 0 votes

1. Community
2. [FR] Thermostat ORIGINAL
3. Thermostat injoignable sur l'application control

Bonjour, Pouvez-vous nous indiquer quelle version de l'application vous utilisez ? Un screenshot du message d'erreur pourrait être utile. Avez-vous essayé de désinstaller/réinstaller l'app ? A quel...

• View comment
• March 10, 2026 08:54
• 0 votes

1. Community
2. [FR] Thermostat ORIGINAL
3. Impossible de créér un planning de chauffe Thermostat Original

Bonjour, Merci de nous avoir signalé ce dysfonctionnement. Il était lié à un bug qui empêchait le bouton "Confirmer" d'apparaître lors de la modification de la superficie de la maison. C'est désorm...

• View comment
• March 04, 2026 08:05
• 0 votes
• Official comment

My Thermo Hub LED is changing color, what does it mean?

The Thermo Hub has an integrated LED that sometimes changes color to indicate an ongoing process or issue on the device. The LED is mainly used for debugging purposes, but the following informatio...

• Brieuc
• Updated February 27, 2026 17:03
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• -1 votes

Thermo Link / Thermo Hub: What are the differences? What is their function?

The Thermo HubThe Thermo Hub serves as the system's gateway and the home's brain.It connects to each module (Thermostat Original, Thermo Link) in your house and manages temperature regulation. The ...

• Brieuc
• Updated February 27, 2026 16:53
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• 0 comments
• 0 votes

Thermostat ORIGINAL

Download the app to set up and use the product Installation guideNetatmo - SetupUser guideDownloadRegulatory statementsDeclaration of conformityLibraries used

• Brieuc
• Updated March 13, 2026 14:15
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• 0 comments
• -9 votes