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Comments
20 comments
Hello everybody,
I am happy to let you know that the Wizard and Module Manager are now operational again 🥳
You can from now on install your Weather Station and modules accessories.
If you experience any difficulties, please let us know by submitting a support request via our Help Center.
We appreciate your patience, and thank you for bringing this to our attention 🧡
Hi Stefan,
Thank you for reporting this issue. We are already aware of it and all our teams are hardly working to quickly find a solution.
We appreciate your patience and will keep you posted once this has been resolved.
Have a nice day !
Great! Is there a way to notify us, as soon as there is a solution?
The Windows programs don’t work.
The weather station also doesn’t allow me to register the new additional module because the touch on top of the module is disabled by support. So currently,
I have no chance to register the new module.
I’m curious when support will get back to me. Maybe I should send the module back to Netatmo France. What are you meaning ? ThX
Hi. All programs for Windows are not functional. They still require an internet connection. These are programs for the indoor camera, for the weather station and for the thermostat.
Hello, I'm having the same issue.
I have had the same issue for 2 weeks now. I tried on both Mac (IOS) and windows pc. I submitted a request for help over a week ago, still no reply.
Does anyone have any ideas?
Hi,
We will keep you posted in this thread.
@donlen3 our team emailed you on June 11th. Please check your email inbox and spams. As the solution is using the module manager, we ask you to be patient until the issue is solved.
We appreciate your cooperation 🙏
Hey @Giada!
Could you elaborate on the alternative way to use the module manager?
Hi, today i received a littel answer from the Support!
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Also, my apologies, there seems to be an authentication problem with our PC/Mac apps (Module Manager and Wizard).
Our teams are working to restore this as soon as possible.
I'll get back to you as soon as the situation is fixed.
Best regards
xxxxxxxxxxx
Technical specialist
Oh man, I bet the developers are having a stressfull time! @Giada tell them to keep up the good work! I really like Netatmo and I am looking forward to using it longer (when I finally manage to get it again up and running).
Hi Constantin,
I will forward your kind words 😊 They will be even more motivated !
Thank you for your patience. I'll let you know about this issue.
Have a fab day, you all !
Hi, my wind gauge died recently and I purchased a new one. Now I am unable to uninstall the old wind gauge in order to install the new wind gauge. I have tried the NetatmoModulesManager_Windows.exe and like others have posted here it gets stuck with the message ‘check your internet connection’ and doesn’t proceed. I have also tried to uninstalled via the iPhone app but that is not working either. The step that displays the list of modules for my station always comes up empty. There is a big blank empty white box below the text “Select an Accessory”. Thus I cannot select the Wind Gauge in order to delete/remove it. I have 3 indoor modules and a rain gauge and all of them are working properly. Is there anyway to uninstall my broken wind gauge so I can add a new one?
You been trying to fix a bug in Netatmo programs for a week and they still don't work. Is Netatmo bankrupt and has not paid the administrators of these programs? These programs seem unable to connect to the admin servers.
@Giada , Can you please address and/or update us on the issue that multiple people seem to be having with respect to adding/removing modules from the main station. Neither the Netatmo App or the NetatmoModulesManager_Windows.exe program seem to work anymore.
I would appreciate an update as well, thanks!
Hello, unfortunately, I have not yet received a new version of the Windows app! However, I was able to integrate my additional sensor after the support reactivated the touch button on the weather station. This button had been deactivated centrally by the support team. This was once a request of mine, which has now been reversed.
@Stefan, can you please elaborate on the steps you used to add a new module? As for reactivating the touch button, this must have been affecting only your station? I am pretty sure my touch button is working as it has been responsive throughout all my efforts to remove and add a module.
The touch button only affected my station, as it wasn’t working. I took my iPhone, restarted the station, and went directly to the ‘Add’ section in the iPhone app. I selected ‘New Sensor.’ The station immediately lit up blue, and I saw the additional sensor displayed in a window. I was able to select and add it from there.
Thanks @stefan, in my case I need to remove a broken wind gauge module first before I can add the new one and all I get is a blank screen on the “Select an Accessory” page. After waiting for several minutes I cancel and then I get a message stating that 'could not find your product after several attempts'. I'm still convinced that this is not an issue on my end. There is something wrong on the Netatmo side. This used to work just fine until recently and I have not changed my home network configuration in years.
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