Rain Gauge Eating Batteries

Rodrigo Perez
Greetings! My rain gauge has just started eating batteries. They are currently lasting about 5-7 days before needing replacement. Is there some way to reset the gauge that may get it working properly again or is it time to replace it? Also, what happened to Netatmo Support? There is no option to contact support on the weather station pages nor on a few of the other help pages that I visited. This is not very helpful.
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Comments

7 comments

Date Votes
  • Comment author
    Giada Community manager

    Hi Rodrigo,

    Our Support is still active. 

    If you need any technical assistance, please click here: https://helpcenter.netatmo.com/hc/
    Click on "Products", choose the product you have, then the article closest to your situation and click on "Submit a request" at the bottom of the same article. 
    Our team will get reach you out to you by email.
     
    Have a nice day !
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  • Comment author
    mrmr.scooby

    My rain gauge has also started depleting batteries after only a couple of days. I also noticed that the battery compartment was getting hot when new batteries inserted. Assume gauge has developed a fault as continually drains batteries and can no longer function correctly.

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  • Comment author
    andriesfeijen

    I have the same issue. So far no difference between lithium and rechargeable batteries, they all drain down in one week... Did somebody found a solution?

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  • Comment author
    Rodrigo Perez

    This problem is a failure of the device. The only thing you can do is to replace the unit with a new one.

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  • Comment author
    andriesfeijen

    Thanks for the reply. I have the gauge now for 2,5 years, did it fall under warranty for you?

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  • Comment author
    Rodrigo Perez

    No. I had mine for several years.

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  • Comment author
    stp

    Hi,

    my Rain Gauge is draining batteries within a hours. Even no rain situation. Device is within wifi range and it worked well until last weeks. It has Firmware v 14.
    Do you have any suggestions?

    Thank you

    Stepan

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