Connection from the Synology Server to the Camera Netatmo Presence can not be established
I have a Netatmo Presence Camera und a Synology DS723+ .
In the configuration for the camera are all Parameters (Client id, client_secret a.s.o) No IP Adress is necessary.
By press the Tryingbutton i get the message: Connection from the Synology Server to the Camera Netatmo Presence can not be established
Comments
104 comments
Hello,
Synology is a third-party service using our APIs, we are not linked to them or to their developments
All I can advise you - if it's not already done - is to update their software to the latest version, remove all links between your camera and their service, and redo the link
If you still face problems, you must contact them directly or their community
Have a good day,
Leslie - Community Manager
Hi
Same problem today for 3 netatmo camera and Synology surveillance station
Hello everyone I have the same problem, my three cameras have been offline for a week.
I updated the device pack, it doesn't change anything.
I tried to reinstall one of my cameras but it remains offline.
I opened a ticket with synology support
Hi
Have you any news from synology ?
customer support had several identical returns. I sent my logs to support and escalated my ticket to the developers. They are going to take control of my Syno to learn more. I'm waiting for the return.
Thanks for your feedback
Hi, 2 cams and same problem !
Camera down today, also in Homekit & Synology server
Netatmo Fix This!
I got following Information from Synology:
Good morning Sir,
Thank you for your feedback.
If the problem is related to authentication, it seems to be a known issue caused by Netatmo.
Recently, Netatmo officials informed our developers that they have temporarily blocked connections from Synology NAS due to too many requests from Synology NAS.
The same reports from other users can also be found on the Netatmo help page: https://helpcenter.netatmo.com/hc/en-us/community/posts/20380327997970
Our developers are currently working with Netatmo to resolve this issue. Unfortunately, there is not much we can do until this block is lifted. We can only recommend that you wait until Netatmo lifts this block.
If you have any further questions about this, you can contact the manufacturer Netatmo directly.
If you have any further questions, we are always happy to help.
Kind regards
...
Technical Support Engineer
--
Synology
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Translated in short form: Netatmo blocks the user if the re-connection is too frequently.
Thanks a lot Netatmo. So many bugs… and, as said before, il’s the third party service problem…. https://helpcenter.netatmo.com/hc/en-us/community/posts/20380327997970/comments/20425256129298
Same reply here from Synology:
Hello,
Thank you for contacting Synology support team and showing interest in our products.
It is not the same issue as last year. Netatmo officials has notified us that the connections from Synology NAS were temporarily banned by Netatmo due to too many requests.
Our developers has replied to them and are working on resolving the issue together currently.
It explains why your camera is disconnected. We are sorry for the inconvenience and are working to solve this as soon as possible.
Best regards
Laurent W.
Same issue here.
@netatmo, please make the video stream accessible directly on the local network so as not to have to go through the API
Connection via Local Network would be great!
At the moment the Safari Browser supports the Video Stream but not the surveillance Station, which is a bit strange. Also in local network the Station gets Authentification problems, even the Stream via Browser don‘t need any Authentification.
Same issue here with my Presence Camera
@netatmo, please find a solution !
Same for me :(
Please Netatmo, unblock connection from Synology device or allow direct Lan Connection!
after the problem with API update last year, now you block the stream???
I think it's time to see what other brands do...
Another me to with my Netatmo Indoor camera showing as disconnected from my Synology NAS after the update to firmware 5.22.0 version for the camera.
This camera is a test one to see if we would go with Netamo for our security cameras as we got it at a heavily discounted sale price, the answers a firm Nope!
Dear Netatmo,
Pretty Please fix this problem, still not connecting with Synology
Make local stream available in RTSP and this whole problem is solved... also saves tonnes of bandwidth ! Think about environment!
👍 private videos should be kept in private network! By the way why is Netatmo the Admin of our access rights to private cam?
the reason why I prefer a recorded stream on synology is, netatmo app misses so many events especially in darkness. So please, we need a solution. One solution for me is a new cam.
Absolutely true, if i walk out of the door, the app does not always register it, even in Homekit. But on the NAS it’s just a continue recording.
Also i have a *ssh*l of a neighbor who sometimes does weird things, so i would like to record that it he breaks stuff
Thanks for the hint! Which one have you tested?
Second vote for TP link, just got a C210 indoor camera, so much better and syncs up to my Synology NAS beautifully and was very easy to link. Definitely getting more TP link Tapo cameras and no more Netamos!
By reading this forum, you have confirmed my recent thoughts - it's time to abandon Netatmo cameras and move for a more serious platform.
You’re right. I am a french consumer with many netatmo products from years ( thermostat, weather station, 3 cams and tags). This french company often changes their rules and others just have to adapt. Their cameras ( welcome) often disconnect ( sometimes it’s a sd card problem, sometimes it’s a power problem…).
I agree : it’s definitively time to change.
Hello all,
To keep you informed :
We have indeed temporarily blocked calls to our APIs coming from Synology. The number of calls sent to our servers and their frequency was so high that it caused performance issues on our side that could impact all of our users
I also confirm that our teams are currently discussing with Synology in order to find a solution to this problem as soon as possible
Have a good day,
Leslie - Community Manager
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