Do not disturb function not working

dante.flodstrom
Do not disturb-function disables itself after approximately 30 seconds or as soon as I close down the security app. This applies for all different durations. The problem is the same on my phone or tablet as well as for my partner. I haven’t seen any reported issues of this kind; is there a fix? Best regards!
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Comments

16 comments

  • Comment author
    Giada Community manager
    • Official comment

    Hi,

    I confirm that the button "Do not disturb" is still in the home page of the Home + Security app.

    You can also find it in Home + Security app > Settings > Manage my Home > Click on the name of the Room > Click on the name of your Doorbell > Chime > Do not disturb.

    If you cannot see it, I recommend uninstalling, then reinstalling the app.

    Have a nice day!

  • Comment author
    rmp63526

    Yes, it seems that there is a bug. I have the same problem. I thought a reset will fix it but without success

    1
  • Comment author
    Sasha Community moderator

    Hello, 

    This iOS bug is under investigation, thank you for your ongoing patience!

    Have a nice day!

    2
  • Comment author
    rmp63526

    Thanks for the info 👍🏾

    0
  • Comment author
    rmp63526

    After the App update from today v6.3.0 (1084) i don’t see the button anymore.
    Where is it now? I don’t think that this is the solution now? 😅😂

    0
  • Comment author
    rmp63526

    The button is still after reinstalling the app, not visible anymore for me.

    0
  • Comment author
    dante.flodstrom

    Hello. Is there any progress on this bug?

    0
  • Comment author
    Giada Community manager

    Hello dante.flodstrom,

    This bug has been fixed. Please install the newest version of the Home + Security app.

    Regards.

    0
  • Comment author
    rmp63526

    Sorry, but it is not fixed! Im on 6.4.0 (1093) / ios 17.6.1 iPhone 12. Am i doing something wrong?

    1
  • Comment author
    dante.flodstrom

    Yeah. I can no longer see the option, neither where it used to be nor under the "chime" menu as instructed above. 

    0
  • Comment author
    rmp63526

    Maybe it’s because indoor chime is deactivated?
    My doorbell is wired with a external power supply from netatmo.

    0
  • Comment author
    Giada Community manager

    Hi,

    Have you followed the path described in my first message ? 

    What do you see under the option "Chime" ?

    0
  • Comment author
    rmp63526

    Yes, i have.
    If you refer to the comment -Hi,

    I confirm that the button "Do not disturb" is still in the home page of the Home + Security app.

    You can also find it in Home + Security app > Settings > Manage my Home > Click on the name of the Room > Click on the name of your Doorbell > Chime > Do not disturb.

    If you cannot see it, I recommend uninstalling, then reinstalling the app.

    Have a nice day!

    What do you see under the option "Chime" ?

    This option is deactivated because i have my doorbell connected to a external power supply. That all i can see under that option. I don't want to activate it because i receive a warning message, if i activate it, i might damage the camera.The wired chime is not installed.

    0
  • Comment author
    Giada Community manager

    Yes, I have just understood your case.

    As the "Internal chime" is deactivated, the option "Do not disturb" does not appear, because activating it will damage your doorbell.

    The option "Do not disturb" allows you to disable the internal chime triggering. In your case, you have no chime, therefore you do not need this option.

    This functionality is useful if you have a baby sleeping, for example. There is nothing to do with the app's notifications.

     

    0
  • Comment author
    dante.flodstrom

    If the do not disturb function is only to limit the use of a chime, then I would kindly ask you to include an option to "silence" the doorbell for a set amount of time. It is very annoying having it send notifications to your units every time someone passes by; for example when you are doing work in front of the camera or simply doing garden work where you and your family pass by multiple times.  

    1
  • Comment author
    rmp63526

    Yes, i agree with flodstrom.
    In my case all of my alexa devices rings as soon as someone rings the bell or my phone starts ringing even when swiping the notification 100x away which is also an annoying me but this is not for this topic 😄

    1

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