Valve reboot loop

jfvercueil

Hi,

After replacing the batteries, my valve seems to be stuck in a reboot loop? The valve displays the two hyphens which according to https://helpcenter.netatmo.com/hc/en-us/articles/360017133899-A-logo-appears-on-the-Smart-Radiator-Valve-screen-what-does-it-mean this means that the valve is booting, but then continues to do this all the time.

Any ideas on how to fix this or how to factory reset the valve ?

2

Comments

4 comments

Date Votes
  • Comment author
    mattys77

    Have the same problem, infinitive loop, tried change battery brand, leave days without battery. Nothing change. Still in death loop :(

    0
  • Comment author
    paul.m.kelly

    Hi mine did this and ran through two sets of batteries in two days. I added a strip of baking foil between the batteries and the gauze contact strip and it seemed to help the valve get to the connect and calibrate stages. I’m guessing my gauze is somehow contaminated and may not be making a good connection. IHTH

    0
  • Comment author
    mattys77
    • Edited

    Yes, it works for me (alluminum baking foil)! Now work as expected. Thanks.

    0
  • Comment author
    marand24

    @jdvercueil have you ever found a solution? I have exactly the same issue as you and nothing helps. I tried the aluminum strip as well with no success.

    1

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