Replacing thermostat

johnturner0305
If I’m just replacing a faulty thermostat do I have to replace the existing relay ? The thermostat seems to be picking up relay but the app isn’t working with new thermostat
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Comments

6 comments

  • Comment author
    matthieudeposch

    I lost my Thermostat. Did you have any luck in your case? should I buy a new thermostat or will it not solve the problem?

    0
  • Comment author
    bh_design

    Our wireless thermostat stopped working and just bought a new one it won't connect to my existing relay. Is this a simple fix. New thermostat is showing temperatures but not connecting to my app. Anyone able to help the house is freezing and I'm very close to replacing this system.

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  • Comment author
    johnturner0305
    • Edited

    I used the new relay that came with thermostat and it worked, it took a long time, starting restarting, taking batteries out etc but then the problem was the app didn’t work but just when I was about to give up it just started working again including app, maybe I was been impatient and you need to give it time to sync up, hope that helps 

    0
  • Comment author
    maureen.doran

    Where can I purchase a new wireless thermostat please. My current one has a faulty display.

    0
  • Comment author
    Giada Community manager

    Hi maureen.doran,

    Please find the Netatmo Thermostat here: https://shop.netatmo.com/en-eu/

    Have a nice day.

    0
  • Comment author
    maureen.doran

    How easy is it to install a new thermostat if the old one is faulty?

    0

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