No history available for CO2 and noise measurements in app

anheeboll
I use the Netatmo Weather app to monitor my weather station but for some time I have not had access to historical readings about CO2 and noise. I can see the present values but no values older than about 40 hours. For other data, I have data points more than a year back. Is this an intentional change in the app, or is there an error in the set-up? I hope the problem can be fixed!
4

Comments

13 comments

Date Votes
  • Comment author
    Giada Community manager
    • Official comment

    Hi,

    I can confirm that a fix is currently being deployed for this issue.

    We really appreciate your patience and understanding.

    Have a nice day.

  • Comment author
    allan

    Im experiensing the exact same, and so does my dad om his Netatmo-app.
    And yes, its only an issue in the “noise” and “CO2” section.
    Im really looking forward to an answer from Netatmo-team, since its 21 days since the above question has been sent.

    1
  • Comment author
    holmemo

    I have seen an increase in loss of history display. Now I have lost all history display, also wind and rain.

    1
  • Comment author
    peter.lothman

    Same with me. No historical data available at all the last months. Except occasional times. What to do?

    3
  • Comment author
    rog73l

    Same here. For quite some time now I have been able to see instantaneous data in the App (iOS), but not historical data.

     

    I have just checked on the web dashboard and I CAN see the data on there at the moment.

    1
  • Comment author
    houmi25

    Hi. I have the same problem. Have you found any solutions?

    0
  • Comment author
    sven.scharer

    Hi,

    same prob here, any solutions?

    0
  • Comment author
    houmi25

    Hi
    Nothing new, unfortunately. I have created a support request but so far I have no information about the problem.

    But I can confirm that I have this problem on all Apple devices (iPhone, iPad). I have also tried installing on a new Apple device with no good result.

    Everything is fine on android devices and on the Netatmo website. All data is available.

    Hi
    Jan

    0
  • Comment author
    mark_b_slot

    hi, anything new? I have the same problem with CO2 for one of my add-ons.
    regards Mark

    0
  • Comment author
    jan

    Same here. No history for co2 beyond a few days in the ios app. It is working in the web app and in partner apps on ios so it must be an app netatmo weather issue.
    Fix it asap please

    0
  • Comment author
    antoniperellovalls

    I have no historic mesurement of temperature and rain since March, the 6th.
    T'he daily mesurement works apparently ok.
    What to do?
    Why

    0
  • Comment author
    manuel.coridass

    Hi Netatmo Team, anything new? I have the same problem with CO2 and why are here no reactions to the Problem?

    0
  • Comment author
    houmi25

    Hello today I received an email from Netatmo support.

    Thank you for your patience.
    We have found a solution for the current situation and we will be deploying a fix as soon as possible.
    I will let you know when it is available.

    1

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