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Comments
34 comments
Hello. I have been using the thermostat for 4 years without any problems. For the last 2 months, the batteries have been draining rapidly in less than 4 days. I have tried everything... various types of batteries, factory reset, moving the relay closer... nothing is working for me. I am desperate... I don't know what else to do.
I have the same problem after having replaced the batteries for the first time. And the screen is also rotated, now.
It seems a common problem: after a battery replacement the accelerometer stops working and batteries start draining quickly. Does Netatmo have a fix for this mess?
@sabino.maggi I confirm that exactly the same thing is happening to me. The screen has also remained rotated and the battery consumption is exaggerated and is not assumable.
I have the same issue. The batteries needs replace after few days. I have 3 thermostats link to it and until January all was fine. I have it for years without issues like this. Last battery replace was required after one night. The firmware is the last available
It seems a firmware problem, my thermosat is at release 79. If this is the case, I hope Netatmo fixes the issue as soon as possible.
Yes, it seems like that. I had the thermostat for a month without any problems. And I was very happy with it. One day I received a message from Netatmo, informing me of a change in the firmware that was supposed to protect the screen. After a few days, I don't know if it was by chance, the digits appeared upside down and the screen didn't rotate. Then, three battery changes in about a fortnight.
Same problem. I also got a message indicating that the firmware had been updated to improve something... My relay has firmware version 249 and the thermostat has version 79.
Does anyone know how to reinstall an older version? I tried to factory reset the relay by pressing the button for 20 seconds, but there was no change regarding battery consumption. It must be a problem with the thermostat only, who knows if it is possible to factory reset it as well? Or are we obliged to wait for Netatmo to release an update? It is desperate especially when the batteries run out in the middle of the night, because from the time the device detects that the batteries are running low and sends the alert email until they run out, only an hour passes and I have woken up several days with the house freezing :-(
I think that is an issue between thermostat and radiator valve because I have 2 thermostats but one has no valve attached to it and that is not having the issue. Too bad that I bought end of last year 2 new valve to replace 2 old ones which were working but without display. I had to change lot of batteries until now. if they will don't fix this it will be cheaper to choose another ecosystem then to replace batteries almost daily. I have again notification to replace batteries. I see lot of complains but no official reply, I think that we are alone here, company is too busy to count the money, then to help... the only solution could be what somebody said, to find a way to rollback ourselves the firmware with issues or to put to garbage all netatmo devices...
I have no valves, just the thermostat, which is about a year old. On the other hand, in my previous house where my daughter now lives, I have an older thermostat (bought more or less in 2018-2019) that seems to work normally, at least for now. So maybe only newer revisions are affected by this issue.
A few days ago I opened a ticket with Netatmo (https://helpcenter.netatmo.com/), an automated reply asked me for the invoice of the product and since then no vital signs from them.
I have only termostat which control the hiter and battery are drained in 4 days. I also noticed that rotation of display is not working. My termostat is from 11/2020. The problem arised few month ago.
I too have only had a single thermostat without a valve for 4 years.
While waiting for the firmware update I have come up with a solution to avoid buying batteries every now and then and running out of batteries at the most inopportune moments. I bought these fake batteries on Amazon (Spain). You can see an ugly cable on the wall but I hope it's only temporary. I leave you the link in case you can use it as an idea to look for similar ones. Regards
URL: www.amazon.es/dp/B08RN23W3M?ref=ppx_yo2ov_dt_b_fed_asin_title
(LEXIANG Universal Adjustable Voltage 3V 4.5V 6V 9V 12V EU Plug Power Adapter Replace 2AAA 3AAA 4AAA 6AAA 8AAA 1.5V AAA Battery Eliminator)
For about 20€
Note: I have it at 3V. It has been working without problem for 4 days. I disclaim any liability whatsoever.
The device should be set to 4.5V for AAA.
Excellent idea indeed! However, I don't understand why you set it to 3V, since the thermostat uses three AAA batteries, i.e. 4.5V.
You are right. The correct voltage is 4.5V
I'm not sure where I got the wrong figure of 1.3V per battery (which is 3.9V) and I didn't want to overdo it to avoid messing it up. Thank you very much for the clarification, I will change it to 4.5V (even so I confirm that with 3V it is working).
Probably 3V are enough for the controller/display and for exciting the solid state relay. Mine was just a curiosity, if it works keep it at 3V, a lower voltage cannot harm the device. If I decide to buy the fake batteries I'll do the same.
The fake batteries are a very good idea. I guess setting it to 4.5v is the right thing to do. I have thought about it, but my product is still under warranty and it is better to return it. I hope Netatmo will solve this problem soon, because it is a good device.
Same problem, screen rotated 90 degrees and batteries only last one week. Opened a ticket but no answer
Any news?
I tried a solution with an adaptor for 3V instead of batteries which were draining every 2 days(with accumulator was every day), but after 2 weeks the device stopped responded and being winter only solution was to buy quickly a new netatmo thermostat to work with my existing infrastructure. I had it for 1 week and work ok until now. They don't do anything because in this way we need to buy new products from them. We should do reviews where new buyers can see them and maybe so also the netatmo support will look to our problems.
Nothing new, just adding that my thermostat is doing the same as many of you: screen rotation stuck and batteries draining within a few weeks. In addition, I seem to have “valves” appeared in my setup that I can’t get rid of (I don’t have any valves). Firmware 79 also.
I have the same issue of reduced battery life.
The strange thing is that I have two thermostats, but I have detected the issue only on the older one.
Thermostat 1
Date of purchase: November 2023
FW version: 79
Battery life: ~15 days
Thermostat 2
Date of purchase: December 2024
FW version: 79
Battery life: I have not changed them since the beginning of January
Is there any hardware incompatibility with the latest FW version?
I don't have any valves.
This is an interesting consideration. In my case, even though I bought the thermostat at the end of the year, I received the old model with a special offer. Later, I found that the shops were selling a new version in a smaller box. Perhaps the firmware is not suitable for older products.
To me it is just the opposite: my older Netatmo thermostat works flawlessly (finger crossed!) since 2018 without any need to change the battery. On the other hand, the controller I bought at the end of 2023 has all the common flaws of this thread. My idea is that the latest firmware bricks some specific versions of the hardware, and Netatmo should be more proactive with customers affected by this issue.
In the meantime, I am using cheap rechargeable batteries I bought at IKEA. I need to replace them twice a week, but at least they don't cost me a fortune.
I have the same problem. i contacted Netatmo, asking for a method to install older firmware (i started to have this problem, with my thermostat, in September after one year) and they told me that you cannot do that autonomosly.
I have the same problem after having replaced the batteries for the first time. And the screen is also rotated, now.
It seems a common problem: after a battery replacement the accelerometer stops working and batteries start draining quickly. Does Netatmo have a fix for this mess?
I have exactly the same problem. The thermostat drains new batteries within 2-3 days and the display rotation function also doesn't work. I sent a support ticket and their response was, quote:
'Your device appears to be defective, non-repairable and no longer covered by warranty. We are therefore unable to replace it. To thank you for your trust and to offer you a solution, I am exceptionally offering you a 25% discount code.'
:-)))) I will definitely spend 250 Euros again on something that cannot be repaired and doesn't last more than 3 years. LOL.
So disappointing, I was told similarly at the start of winter, return it and they will assess/ replace but obviously that would’ve meant no heating.
Now it’s warmer am out of cover..
as it’s my second one already, think I will be looking for a replacement from elsewhere :-(
For me the same. I have two Thermostates since more than one year working without any issue.
Since about four weeks one of them has problems. The battery goes out of work in less than 4 days. Even the display rotation doesn't work anymore. It came without any notice from Netatmo about some update or similar.
I also assume that this is a problem regarding to the firmware. So let's wait during summer season. If there is no solution I have to buy other ones but not more Netatmo.
VechticherBaer I’m in the same position. Haven’t found an alternative though that works in my specific circumstances as easily as Netatmo (rented, and simply replacing a 2 wire mechanical room stat).
This is so disappointing :-(
I have the same problem , the display do not rotate and battery consumption is high . any solution ?
@annuzzi76 - Yes, it is. Buy a new one. :-D
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