Error 1102

fredericoafm
When I try to open some of the videos it appears this error code -1102. Live feed works good.
1

Comments

16 comments

  • Comment author
    jrvanoverbeek

    Same here with the Netatmo presence outdoor camera

    0
  • Comment author
    choperpilot

    Hi,
    Any explanation from Netatmo support ?

    0
  • Comment author
    mats.neikter

    Same here, fo and from, started februari 2025

     

    0
  • Comment author
    Giada Community manager

    Hi,

    For personalized help, please click ‘Send a Request’ at the bottom of each Help Center article.

    Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Fill in your request by describing the situation you are facing off, our team will reply via email.
    Have a great day.
    0
  • Comment author
    gossheger

    Hallo, the Support doesn‘t help. They told me, my devices are probably defective.
    It's quite unlikely that all cameras will fail at the same time. Besides, the live stream and download work. This seems more likely to be a software issue. Netatmo, please take care of this.

    0
  • Comment author
    claus.frisch

    Same her

    0
  • Comment author
    marty.lutra

    Same here

    0
  • Comment author
    maik0778

    Same here

    0
  • Comment author
    rick.verhage64

    Same also here

    0
  • Comment author
    tanel.kaldma

    I have the same problem.

    0
  • Comment author
    02_haunch_lucites
    • Edited

    Same problem here, is there support on this or what ?

    Strange , the videos where playable after a day or so. Seems a software error or something. Now everything is working again. 

    1
  • Comment author
    gossheger

    Not really. They told me to send all my cameras to my dealer because they were apparently defective...

    0
  • Comment author
    kathleen1313

    Same

    0
  • Comment author
    andyhill71

    Same

    0
  • Comment author
    r.krikis

    My Netatmo Welcome camera does not transmit video and I get error code 1102 (see attached image).

    Please advise.

    Rizos Krikis

    0
  • Comment author
    l.weerd

    Same here with doorbell

    0

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