Same here with the Netatmo presence outdoor camera
0
choperpilot
Hi,
Any explanation from Netatmo support ?
0
mats.neikter
Same here, fo and from, started februari 2025
0
Giada
Community manager
Hi,
For personalized help, please click ‘Send a Request’ at the bottom of each Help Center article.
Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Fill in your request by describing the situation you are facing off, our team will reply via email.
Have a great day.
0
gossheger
Hallo, the Support doesn‘t help. They told me, my devices are probably defective.
It's quite unlikely that all cameras will fail at the same time. Besides, the live stream and download work. This seems more likely to be a software issue. Netatmo, please take care of this.
0
claus.frisch
Same her
0
marty.lutra
Same here
0
maik0778
Same here
0
rick.verhage64
Same also here
0
tanel.kaldma
I have the same problem.
0
02_haunch_lucites
Edited
Same problem here, is there support on this or what ?
Strange , the videos where playable after a day or so. Seems a software error or something. Now everything is working again.
1
gossheger
Not really. They told me to send all my cameras to my dealer because they were apparently defective...
0
kathleen1313
Same
0
andyhill71
Same
0
r.krikis
My Netatmo Welcome camera does not transmit video and I get error code 1102 (see attached image).
Comments
16 comments
Same here with the Netatmo presence outdoor camera
Hi,
Any explanation from Netatmo support ?
Same here, fo and from, started februari 2025
Hi,
For personalized help, please click ‘Send a Request’ at the bottom of each Help Center article.
Hallo, the Support doesn‘t help. They told me, my devices are probably defective.
It's quite unlikely that all cameras will fail at the same time. Besides, the live stream and download work. This seems more likely to be a software issue. Netatmo, please take care of this.
Same her
Same here
Same here
Same also here
I have the same problem.
Same problem here, is there support on this or what ?
Strange , the videos where playable after a day or so. Seems a software error or something. Now everything is working again.
Not really. They told me to send all my cameras to my dealer because they were apparently defective...
Same
Same
My Netatmo Welcome camera does not transmit video and I get error code 1102 (see attached image).
Please advise.
Rizos Krikis
Same here with doorbell
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