My relè doesn’ t work anymore……i would like to buy a Newone……
Nobody answer me ….i’ve opened a ticket ….. sent many emails….
The only Thing that I can do is to buy a starter pack…..but i dont need two more valves…..
The support is terrible.
Please do not buy Netatmo products
I have just sent a reminder to our support team, who will get back to you asap.
Each thermostat is factory-paired with its relay, so the entire kit must be replaced.
This information can be found in other threads in the correct category, as you posted under 'with Netatmo products'. A little research is needed—before posting a question, please check if it has already been asked. We recommend replying to an existing thread instead of creating a new one. Topics that have already been covered may be deleted to maintain the forum’s organization and clarity.
We appreciate your cooperation.
Have a nice day.
francescoangeletti
I only need to buy a new relay because mine is broken.....no need more valves or a new themostat....
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francescoangeletti
No one from netatmo contact me ....there is no phone number to call....even your answer is useless
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francescoangeletti
Edited
Instead of tell me to search in the community threads ....could you tell me if is it possible to buy a new relay....only the relay ?!?! It s a simple question
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4 comments
Hi Francesco,
I have just sent a reminder to our support team, who will get back to you asap.
Each thermostat is factory-paired with its relay, so the entire kit must be replaced.
This information can be found in other threads in the correct category, as you posted under 'with Netatmo products'. A little research is needed—before posting a question, please check if it has already been asked. We recommend replying to an existing thread instead of creating a new one. Topics that have already been covered may be deleted to maintain the forum’s organization and clarity.
We appreciate your cooperation.
Have a nice day.
I only need to buy a new relay because mine is broken.....no need more valves or a new themostat....
No one from netatmo contact me ....there is no phone number to call....even your answer is useless
Instead of tell me to search in the community threads ....could you tell me if is it possible to buy a new relay....only the relay ?!?! It s a simple question
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