Rele failure

francescoangeletti
My relè doesn’ t work anymore……i would like to buy a Newone…… Nobody answer me ….i’ve opened a ticket ….. sent many emails…. The only Thing that I can do is to buy a starter pack…..but i dont need two more valves….. The support is terrible. Please do not buy Netatmo products
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Comments

4 comments

  • Comment author
    Giada Community manager
    • Official comment

    Hi Francesco,

    I have just sent a reminder to our support team, who will get back to you asap.

    Each thermostat is factory-paired with its relay, so the entire kit must be replaced.

    This information can be found in other threads in the correct category, as you posted under 'with Netatmo products'. A little research is needed—before posting a question, please check if it has already been asked. We recommend replying to an existing thread instead of creating a new one. Topics that have already been covered may be deleted to maintain the forum’s organization and clarity.

    We appreciate your cooperation.

    Have a nice day.

     

  • Comment author
    francescoangeletti

    I only need to buy a new relay because mine is broken.....no need more valves or a new themostat....

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  • Comment author
    francescoangeletti

    No one from netatmo contact me ....there is no phone number to call....even your answer is useless

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  • Comment author
    francescoangeletti
    • Edited

    Instead of tell me to search in the community threads ....could you tell me if is it possible to buy a new relay....only the relay ?!?! It s a simple question

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