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Comments
14 comments
Hi,
I understand you have some issues with your devices and am sorry for that.
You are writing in the forum, made for Netatmo users to share tips and tricks about your Netatmo products. For personalized help, please visit: https://helpcenter.netatmo.com/hc/.
I mean really? I have spent thousand of dollars and am ready to trash them all unless someone helps me. I have the best internet possible and it seems out of the 6 cameras there is always 2 or 3 that cut out. I just want to talk to a God Dam tech, why is it so hard?
I have purchased 8 items but 2 have already taken a shit, and now my doorbell cam needs a part and this stupid AI shit is not working, I’m so upset.
Every else I know can pull there cams up any time with no problems, I have nothing but problems and simply can’t find a way to communicate with a technician. This sucks and I’m about done with Netamo. I already quit recommending these crap products. Please someone reach out to me.
I have the same problem, no chance to get any help! my camera stopped working, still being in warranty period. I sent inquiries via the help article and got a generic answer, since that silence - a week now.
I have again filed a inquiry, no response at all.
Seems Netatmo is high price, low quality, no service. I absolutely disappointed.
Have 5 products an regret the decision.
Absolutely no customer service.
Hi schmidt-t,
Our support emailed you on April 3rd at 17h38. Please check your spam folder and let our agent know if your issue persists.
To streamline our communication and ensure a quicker response, we kindly ask that you avoid opening multiple tickets for the same issue. We appreciate your patience and understanding.
Have a nice day.
Hi Giada,
Thanks for your response!
I‘ve checked my SPAM folder right before I wrote that comment!
The Mail you mentioned, is the generic description I mentioned! Unfortunately there was nothing after that, after I replied on the mail, with further problem description. Also there was nothing when I send another separat inquiry through the help system.
I fully understand that you want to streamline your communication however if the Netatmo response would be timely and helpful, nobody wants to create several tickets.
I was lost for a week, without any reaction from Natatmo, that doesn‘t sound streamlined to me, To be honest after my experience with Netatmo help, I think your comment about avoiding multiple tickets is just cynical and my understanding for this comment in light of the no-reaction from the help center is zero!
I do not feel as as a valued customer.
Thanks and Regards
I still do not receive any feedback from Netatmo.
I also have troubles with Netatmo Outdoor camera and struggle to get any useful help. My support case have been going on for more than a moth and with no response for 2 weeks sometimes. The support case is Ticket 3324203.
Same situation for me … no answer from Netatmo. Warranty case 3334628
@Giada - could we have your help pls.?
Hello
What is the issue ?
A lot of things can be rectified by replacing the sd memory card ( high spec preferably) , making sure the WiFi is adequate and rebooting the fuse box in my personal experience.
Have you tried to send a direct message on X
( twitter)
I got a response the next day ( in 2018 )
Good Luck 🙏
Hello gb,
Please check your email inbox, our team emailed you half an hour ago.
Have a nice day.
Hello Giada,
Thank you for support, email received 👏
Have a nice day
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