The weather station has stopped working
Since August 26th, my weather station has stopped sending data, and the app indicates it's not connected to Wi-Fi. The station has been working for years without any major issues. I've tried reconfiguring it from scratch, but although the entire process seems to be successful, the result is the same. From what I've seen online, Netatmo is having issues with its products and the Wi-Fi connection. Can anyone help me? Thank you.
Comments
11 comments
I have the same problem.
Hope there will be a solution soon
Hi,
We have not encountered any issues with Wi-Fi connection on our products.
Please submit a request, so our support team can assist you further.
Welcome - Forum guidelines
We appreciate your cooperation.
J'ai le même problème en France.
Le Wi-Fi se connecte et se déconnecte toutes les 5 minutes…
Et ce, malgré la réinitialisation de la station.
I have same problem. No Wi-Fi signal. After reconfigure it’s star looking new firware and stop installation about 1/4 is done
Hi Giada,
I've read (and followed) the "Welcome - Forum guidelines" before I submitted this post.
You have said that "We have not encountered any issues with Wi-Fi connection on our products." but if you google it, you'll find hundreds of people with the same issue (and all these replies here with the same problem confirm that). I think acting like an ostrich isn't the most professional approach if you want to be considered a serious company... but that's up to you (and your products aren't exactly cheap).
I understand from your response that the company is ignoring this problem.
Same here. Got the new 300 firmware on my v4 and it stop working. Had to repower it several times..
My Netatmo weather station has stopped working. When I try to update the firmware, the update fails about 1/4 of the way through. Has anyone found a solution or workaround?
My weather station has the same trouble , done all the same action’s and the result is , nada , nothing , ingeting helps , is it time to get another weather station that work’s , and the manufacturer live up to there responsibility, perhaps that would get the netatmo to solve this problems !!!
I have just been trying to get mine connected to WiFi…it’s not working. Tried several times and it now comes up with “internal error, try again”…and I have tried and tried again…still nothing. Unplugged it and plugged it back in again…several times and nothing..even tried moving it closer to the router…nope…I need to add two new modules (outdoor module broke so ordered a new one plus an additional indoor sensor-so really need to get this working). If it won’t work-there is no point in even having these new modules so I may as well send them back. Get myself a proper weather station that does work!
I had the same issue and deleted the app on my iPhone and reinstalled it. When I finished, the outdoor and indoor modules were back.
I get help from support and now my weather station is back in online
Hi Markus,
Please follow these steps for an alternative installation using your computer (Mac / PC / Linux):
Wizard for Mac
Wizard for Windows
Wizard for Linux
If your computer doesn’t detect your station:
Check that an antivirus or security software does not filter USB input/output.
Try changing the cable and/or port. Try with another cable/port.
If your station can’t find or connect to your Wi-Fi:
*Please try restarting the router
*Make sure 2.4gHz WiFi is active and visible
*Make sure authentication is WPA or WPA2 (WPA3 is not supported).
*Make sure the SSID name and password do not contain any special characters or spaces
Please sign in to leave a comment.