Request to Merge Netatmo Weather Station and Thermostat Accounts

stanislav.jebavy

I need assistance merging my Netatmo devices under a single account. My Netatmo Weather Station is registered with the email , and my Netatmo thermostat (Energy) is registered under another account with the email 

I tried to add the thermostat to the account  , but the system would not allow it, giving a message that the email is already in use. Therefore, I registered the thermostat on the new account with 

Could you please help me merge these two devices into one account, preferably under , so that I can fully utilize the integration between the Weather Station and the thermostat?

Thank you for your assistance.

Best regards,
Stanislav Jebavý

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1 comment

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  • Comment author
    Giada Community manager
    • Edited
    • Official comment

    Hi Stanislav,

    I understand your request; however, it is not possible to merge two Netatmo accounts.

    Please note that posting personal information, such as phone numbers or email addresses, is strictly prohibited.

    I kindly invite you to open a support request so our team can assist you properly.

    To contact our support team and receive technical assistance, please visit: https://helpcenter.netatmo.com/hc/.
    Select your product, find the article that fits your case, and click 'Submit a request' at the bottom. Fill in your request by describing the situation you are facing off, our team will reply via email.
     
    Have a nice day.

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