Request for Repair or Replacement under Warranty – Smart Outdoor Camera with Siren (Black)

donors_bunches0o

I purchased a Smart Outdoor Camera with Siren – Black, and it is still within the warranty period. Unfortunately, the device has lost its functionality — it cannot connect to Wi-Fi and cannot be reset.

Could you please advise me on how I can have this product repaired, or if it can be returned/replaced under warranty? I am based in the UK and would appreciate it if you could let me know the available options.

Thank you for your assistance.

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Comments

2 comments

Date Votes
  • Comment author
    pattie7459

    Check this link :

    https://helpcenter.netatmo.com/hc/en-us/articles/8605572692882-I-want-to-exchange-a-product-How-to-proceed

    Below that are 2 buttons
    " was this article helpful YES / NO "

    below the buttons is a hyperlink
    " Need more help? Submit a request "

    Where you can complete your information including serial number of device etc

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  • Comment author
    mcmillaneddie

    I purchased a Netatmo Presence camera 12 De. 24. The floodlight and IR have stopped working. I use it for security at my home and car. How can I proceed to have a replacement quickly. Thankyou.

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