Netatmo does not offer direct product exchanges.
If you ordered the wrong product or reference, please submit a return request for a refund (see return process) and place a new order for the correct item.
If you consider your product to be faulty or you are seeking a replacement, please contact our Support Team. A complete diagnostic of the product is required before any replacement can be authorised.
To contact our Support Team, you can either:
- Chat with our Virtual Assistant Neo, available on our website and Help Center
- Choose the Support article on our Help Center that most closely addresses your question, and click ''Submit a Request'' at the end of the article.
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