Netatmo does not offer direct product exchanges.
If you ordered the wrong product or reference, please submit a return request for a refund (see return process) and place a new order for the correct item.
If you consider your product to be faulty or you are seeking a replacement, please contact our Support Team. A complete diagnostic of the product is required before any replacement can be authorised.
To contact our Support Team, you can either:
- Chat with our Virtual Assistant Neo, available on our website and Help Center
- Choose the Support article on our Help Center that most closely addresses your question, and click ''Submit a Request'' at the end of the article.
Before your request can be escalated to a Customer Support agent, you need to be signed in to your Netatmo account to send your request, or you may be asked to provide your contact details (full name, email address, and the reason for your inquiry).
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