problem with the Home+security application
After the latest update of the Home+security app for Apple, there is a problem with installing the new Netatmo outdoor camera Presence. The camera can be added to HomeKit, but it cannot be installed in the app version 26.3.1. dated 26.3.2026. The app finds the camera, you enter the wifi and as it starts to set up, the app gets stuck on the camera settings. I'm not the only one with this problem. The camera can be set up in the Android app without any problems. Please Netatmo. You have a problem either on the servers or in the app. The camera in Homekit works without any problems.
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I'm having the same issue with the Security app, version 26.3.1, on iOS.
Settings --> Install New Product --> Netatmo Outdoor Camera --> The app finds the camera already connected via HomeKit --> Select “Home” --> The connection is established --> Then the loading circle spins forever during camera setup.
I’ve already reset the camera several times and restarted the router/Wi-Fi, but it always ends up as described above.
Cameras that are already installed work without any issues.
Same here.
Write to support and have them fix it. It's clear that Netatmo is no longer interested in the problems posted here. Link here for Netatmo outdoor cameras.
https://helpcenter.netatmo.com/hc/en-us/categories/360000950632-Smart-Outdoor-Camera-with-and-without-Siren
The same problem is also solved here:
https://helpcenter.netatmo.com/hc/en-us/community/posts/34685295090322-Outdoor-cameras-cannot-be-added-to-security-app
Same problem here :(
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