problem with the Home+security application
After the latest update of the Home+security app for Apple, there is a problem with installing the new Netatmo outdoor camera Presence. The camera can be added to HomeKit, but it cannot be installed in the app version 26.3.1. dated 26.3.2026. The app finds the camera, you enter the wifi and as it starts to set up, the app gets stuck on the camera settings. I'm not the only one with this problem. The camera can be set up in the Android app without any problems. Please Netatmo. You have a problem either on the servers or in the app. The camera in Homekit works without any problems.
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I'm having the same issue with the Security app, version 26.3.1, on iOS.
Settings --> Install New Product --> Netatmo Outdoor Camera --> The app finds the camera already connected via HomeKit --> Select “Home” --> The connection is established --> Then the loading circle spins forever during camera setup.
I’ve already reset the camera several times and restarted the router/Wi-Fi, but it always ends up as described above.
Cameras that are already installed work without any issues.
Same here.
Write to support and have them fix it. It's clear that Netatmo is no longer interested in the problems posted here. Link here for Netatmo outdoor cameras.
https://helpcenter.netatmo.com/hc/en-us/categories/360000950632-Smart-Outdoor-Camera-with-and-without-Siren
The same problem is also solved here:
https://helpcenter.netatmo.com/hc/en-us/community/posts/34685295090322-Outdoor-cameras-cannot-be-added-to-security-app
Same problem here :(
Same problem. So frustrating…
Only solution is to ask somebody with an Android phone to visit and to use their device during setup. In the end I asked my neighbors after trying with more than 4 different iPhones.
Netatmo could at least inform their customers who use an iPhone and who are trying to setup a new product that it cannot work! Instead of doing nothing and blaming Apple. It’s temporary acceptable to use an Android phone for setup. It’s completely not acceptable that I and others are loosing many hours trying to do something that cannot be done on an iPhone. And buying new products to try to make it work. I bought a new MicroSD-card and even a new WiFi router for nothing. Before Google AI found this forum topic.
Their statement:
Today, I had this pretty annoying issue during the first installation of a brand-new Netatmo Presence v1.
Setup was done with an iPhone 15, iOS 26.3.1, and Netatmo Security App 26.3.1. The camera was detected, Apple Home / HomeKit was already working, and I even had live video there. But in the Netatmo Security App, the setup always got stuck at “Installing the accessories…” and never finished.
I tried all the usual things: reinstalled the app, restarted the iPhone, restarted the router, power-cycled / restarted the camera and repeated the setup several times. Nothing helped.
The camera was brand new, so this was a real first-time installation, not a previously used device.
What finally solved it for me as well: I installed the Netatmo Security App on an Android phone, logged in with the same Netatmo account, and completed the setup there. After that, the problem was gone immediately, and the camera also appeared normally in the app on my iPhone.
It was apparently not a camera defect, but an iOS setup problem.
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