Brieuc Community manager
Articles
Recent activity by Brieuc
-
Where can I find the serial number or MAC address for my Smart Thermostat or Smart Radiator Valve?
Serial numberThe serial number (S/N) is composed of a letter followed by six characters (e.g., j123456).Products not yet installedRelayThe Relay’s serial number can be seen:On the product packaging...
- Updated
- 0 followers
- 0 comments
- -1 votes
-
Where can I find the serial number or MAC address for my Smart Thermostat?
Serial numberThe serial number (S/N) is composed of a letter followed by six characters (e.g., j123456).Products not yet installedRelayThe Relay’s serial number can be seen:On the product packaging...
- 0 followers
- 0 comments
- 0 votes
-
Home Management
In the Netatmo apps, the Manage my home section gives you full control over your Smart Home setup, including property structures, rooms, and products. You can access these settings directly from th...
- Updated
- 0 followers
- 0 comments
- -6 votes
-
Servers status
The Cloud service status for all Netatmo - Legrand - BTicino and partners products can be seen here:Cloud - health.netatmo.comEvery scheduled maintenance or incident will be described and updated h...
- Updated
- 0 followers
- 0 comments
- -13 votes
-
My Thermo Hub LED is changing color, what does it mean?
The Thermo Hub has an integrated LED that sometimes changes color to indicate an ongoing process or issue on the device. The LED is mainly used for debugging purposes, but the following informatio...
- Updated
- 0 followers
- 0 comments
- -1 votes
-
Thermo Link / Thermo Hub: What are the differences? What is their function?
The Thermo HubThe Thermo Hub serves as the system's gateway and the home's brain.It connects to each module (Thermostat Original, Thermo Link) in your house and manages temperature regulation. The ...
- Updated
- 0 followers
- 0 comments
- 2 votes
-
Thermostat ORIGINAL
Download the app to set up and use the product Installation guideNetatmo - SetupUser guideDownloadRegulatory statementsDeclaration of conformityLibraries used
- Updated
- 0 followers
- 0 comments
- -12 votes
-
Where can I find the serial number or MAC address of my Energy ORIGINAL product?
Serial numberFor the Energy ORIGINAL range, it consists of two letters followed by six characters (e.g., mg12ab56).MAC addressSometimes, the Thermo Hub's MAC address needs to be entered in the Wi-F...
- Updated
- 0 followers
- 0 comments
- -1 votes
-
Range ORIGINAL
Latest versionsThermo Hub 0.3.0 / Thermostat 0.2.4 / Thermo Link 0.1.2 - January 2026Initial releases ⚠️ The update process is automated, requiring no action from you. We ensure all products have t...
- Updated
- 0 followers
- 0 comments
- -32 votes
-
Will my products still work if my internet (Wi-Fi) goes down or if there is a power cut?
In the event of an Internet outage If your Internet connection is lost, the Thermostat will keep controlling the heating according to the current weekly schedule or the last setpoint applied befor...
- Updated
- 0 followers
- 0 comments
- -9 votes