Brieuc Community manager
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Recent activity by Brieuc
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Where can I find the serial number or MAC address of my Energy ORIGINAL product?
Serial numberFor the Energy ORIGINAL range, it consists of two letters followed by six characters (e.g., mg12ab56).MAC addressSometimes, the Thermo Hub's MAC address needs to be entered in the Wi-F...
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Thermostat ORIGINAL
Latest versionsThermo Hub 0.3.0 / Thermostat 0.2.4 / Thermo Link 0.1.2 - January 2026Initial version ⚠️ The update process is automated, requiring no action from you. We ensure all products have th...
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- -7 votes
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Will my products still work if my internet (Wi-Fi) goes down or if there is a power cut?
In the event of an Internet outage If your Internet connection is lost, the Thermostat will keep controlling the heating according to the current weekly schedule or the last setpoint applied befor...
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- -2 votes
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How do I access the return slip creation form if I get a 404 error?
You may have received a link to arrange the return of a product. In some cases, this link may lead to a 404 error page:If you have already started the return process and filled out the form with yo...
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Service Incident - 03/01/2026
We sincerely apologize for the inconvenience; some of our services are temporarily unavailable.Our teams are currently working to resolve the incident so that everything returns to normal as soon a...
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- 121 votes
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What is Auto-Care?
Auto-Care is the smart notification system that keeps your home safe and efficient. It informs you when something is not working as expect with your heating system.Auto-Care includes three kinds of...
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How does the Anticipation work?
What is Anticipation? Anticipation is an intelligent feature of Netatmo products designed to ensure maximum comfort.It calculates the optimal time to start heating so that your home reaches the de...
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My Thermo Hub is unreachable, what should I do?
Steps If the Netatmo app displays "Thermo Hub unreachable", the Thermo Hub may not be correctly plugged into the power supply, or the internet connection may be unstable or down. In most cases, yo...
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- -2 votes
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How to reconfigure the network of my Thermo Hub?
The network reconfiguration can be initiated from the Home+Control application.Go to Settings > Manage my home > [Thermo Hub room] > [Thermo Hub name] > Configure network and follow the instruction...
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Service Incident - 05/11/2025
We sincerely apologize for the inconvenience, our services are temporarily unavailable.Our teams are currently working on resolving the incident so that everything gets back to normal as soon as po...
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- 155 votes