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Brieuc Community manager

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Activity overview

Latest activity by Brieuc

  • Brieuc created an article,

    Where can I find the serial number or MAC address for my Smart Thermostat or Smart Radiator Valve?

    Serial numberThe serial number (S/N) is composed of a letter followed by six characters (e.g., j123456).Products not yet installedRelayThe Relay’s serial number can be seen:On the product packaging...

    • Brieuc
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    • -1 votes
  • Brieuc created an article,

    Where can I find the serial number or MAC address for my Smart Thermostat?

    Serial numberThe serial number (S/N) is composed of a letter followed by six characters (e.g., j123456).Products not yet installedRelayThe Relay’s serial number can be seen:On the product packaging...

    • Brieuc
    • 0 followers
    • 0 comments
    • 0 votes
  • Brieuc created an article,

    Home Management

    In the Netatmo apps, the Manage my home section gives you full control over your Smart Home setup, including property structures, rooms, and products. You can access these settings directly from th...

    • Brieuc
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    • -6 votes
  • Brieuc created an article,

    Servers status

    The Cloud service status for all Netatmo - Legrand - BTicino and partners products can be seen here:Cloud - health.netatmo.comEvery scheduled maintenance or incident will be described and updated h...

    • Brieuc
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    • -13 votes
  • Brieuc created an article,

    Tutorial videos

    ValvesModify the setpoint on the ValveNetatmo Smart Valves - Modify the setpoint on the Valve  Replace the batteriesNetatmo Smart Valves - Replace the batteries  How to find the Valve Serial Number...

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  • Brieuc created an article,

    Tutorial videos

    Thermostat Difference between wired and wireless mode Netatmo Smart Thermostat - Difference between wired and wireless mode  Understanding the Thermostat Display Netatmo Smart Thermostat - Understa...

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  • Brieuc commented,
    1. Community
    2. [FR] Thermostat ORIGINAL
    3. Thermostat injoignable sur l'application control

    Merci pour ces précisions. Cependant, cela ne permet pas d'expliquer pourquoi votre produit reste injoignable. Je vous invite à ouvrir une demande d'assistance et à indiquer le numéro de ticket ici...

  • Brieuc commented,
    1. Community
    2. [FR] Thermostat ORIGINAL
    3. Thermostat injoignable sur l'application control

    Bonjour, Pouvez-vous nous indiquer quelle version de l'application vous utilisez ? Un screenshot du message d'erreur pourrait être utile. Avez-vous essayé de désinstaller/réinstaller l'app ? A quel...

  • Brieuc commented,
    1. Community
    2. [FR] Thermostat ORIGINAL
    3. Impossible de créér un planning de chauffe Thermostat Original

    Bonjour, Merci de nous avoir signalé ce dysfonctionnement. Il était lié à un bug qui empêchait le bouton "Confirmer" d'apparaître lors de la modification de la superficie de la maison. C'est désorm...

  • Brieuc created an article,

    My Thermo Hub LED is changing color, what does it mean?

    The Thermo Hub has an integrated LED that sometimes changes color to indicate an ongoing process or issue on the device. The LED is mainly used for debugging purposes, but the following informatio...

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    • -1 votes